Customer (Account Holder) Details
Important information about the transfer
By transferring this number to itel7, you’re entering into a new contract with us.
If you agree to this transfer, we will speak to your existing service provider to validate your request using the details you have provided herein. We won’t be able to complete the transfer if it’s not validated. If we run into any issues, we’ll call you on the number you have provided. Once it’s
validated, we’ll initiate the transfer. Subject to any cooling off period (consumer only), the process may
take a couple of days and your service may be interrupted during this time. We’ll send you a text to let
you know the transfer is complete and that you can start to use your new service.
If the transfer takes more than a couple of days, we suggest you try turning your phone off and on.
If you want to use a non-itel7 supplied device, be sure to check that your device is network unlocked
as you may need to unlock or re-set the handset before the transfer.
If you have any questions about the transfer, please call us on 1300 523 979. If you’re experiencing
any faults with your servicewhilst it is being transferred to itel7 please contact your current provider.
• although I have the right to transfer this mobile number to itel7, there may be costs
and obligations associated with my existing mobile service and with porting my
mobile telephone number,
• I may or may not have an existing contract with my existing serviced provider, and
•such contract may or may not include an obligation to make early termination
payments to my current mobile telephone provider.
I am authorised to request the porting of the mobile telephone number(s) listed on this form; and
• I have been advised by itel7 that by porting the mobile telephone number(s) listed on this form,
the service and/or related services associated with that number(s) may or may not be
disconnected from my existing mobile telephone provider, and may result in finalisation of the
account for the service.
• the disclosure of my number and details of this transfer to the itel7 Network, to other service
providers, suppliers and financial institutions for the purpose of call and message routing,
transferring this service, complaint handling, managing network faults and preventing and
investigating fraud; and
• the mobile telephone number(s) listed above to be transferred to itel7
Authorisation to transfer mobile
Please note: You must not deactivate your existing service when porting – only ‘active’ telephone
numbers can be ported. You need to be contactable during the porting process.